Refund Policy

Effective Date: 27-12-2024

At HEALTHZIA, we are committed to providing exceptional care and ensuring satisfaction with our Body-Mind Postural Therapy (BMPT) treatment programs. We understand that circumstances may arise requiring refunds or adjustments. Please review our refund policy for BMPT programs below.

1. Eligibility for Refunds

Refunds for BMPT treatment programs may be issued under the following conditions:

1. The program was canceled by HEALTHZIA.
2. There is a valid, documented reason (e.g., medical emergencies) preventing program participation.
3. Refund requests must be made in writing and within the specified refund period.

2. Refund Conditions

a. Before Program Start Date:

Full Refund: Clients are eligible for a full refund if the request is made at least before 7 days, the program start date.

b. After Program Start Date:

Non-Refundable: If more than [Insert Percentage, e.g., 50%] of the program is completed, no refund will be issued.

c. Non-Attendance:

No refunds will be issued for missed sessions unless a valid reason, such as a medical emergency, is provided and approved by HEALTHZIA.

3. Refund Process

a. Submitting a Request:

To request a refund, contact us at [Insert Email Address] or [Insert Phone Number] with the following information:

• Full name and contact information
• Program details (e.g., program name, start date)
• Reason for the refund request
• Supporting documents (if applicable)

 

b. Review and Approval:

Refund requests will be reviewed, and you will be notified of the outcome within [Insert Timeframe, e.g., 7 business days].

c. Refund Issuance:

Approved refunds will be processed to the original payment method within [Insert Timeframe, e.g., 14 business days].

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

1. Failure to attend sessions without valid documentation or prior notice.
2. Dissatisfaction with the program if all sessions have been completed.
3. Promotional or discounted programs unless explicitly stated otherwise.

5. Program Rescheduling or Transfers

Clients may request to reschedule or transfer their enrollment to another BMPT program if notice is given at least [Insert Timeframe, e.g., 7 days] before the original program start date.

Rescheduling is subject to availability and may incur additional fees.

6. Changes to Refund Policy

HEALTHZIA reserves the right to update or modify this refund policy for BMPT programs at any time. Changes will be effective upon posting on this page with a revised effective date.

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7. Contact Us

For questions or concerns about refunds for BMPT treatment programs, please contact us:

Email: healthziacare@gmail.com

Phone:  +91 7499901861,  + 91 9371255001

Address: 201, 2nd floor, Silver Mist, Near Neelayam theater, Sadashiv Peth Pune 411030

Thank you for choosing HEALTHZIA’s BMPT programs. We are dedicated to supporting your journey to improved posture and well-being.